Privacy Policy

Last updated: 19 August 2026

This policy explains what BaatCRM (operated by Cyberframe) collects when you use this website or our AI voice calling platform, why we collect it, and what control you have over it.

1. Information we collect

• Details you give us. Your name, phone number, email address, company name and industry when you request a demo call or book a demo slot.
• Call data. When you request a demo call or use our platform, we process the audio of that call and generate a text transcript of it.
• Usage data. Standard technical information such as IP address, browser type and pages viewed, used to keep the service secure and to prevent abuse of the free demo.

2. How we use it

• To place the demo call you asked for, and to follow up about it.
• To operate, support and improve the BaatCRM platform for customers.
• To send the confirmations, reminders and follow-ups you consented to receive.
• To detect and prevent misuse of the free demo, fraud, and abuse of our telephony.

3. AI disclosure and call recording

Every BaatCRM agent identifies itself as an AI assistant at the start of a call. Demo calls are recorded and transcribed so we can improve the agent. If you do not want a call recorded, tell the agent or do not request a demo call.

4. Customer data on the platform

If you are a BaatCRM customer, the call recordings, transcripts, contacts and knowledge base content in your account belong to you. We process them on your instructions in order to provide the service. We do not use your data to train models shared with other customers. You can request deletion of recordings and transcripts, or set an automatic retention period.

5. Google Calendar integration

BaatCRM offers an optional Google Calendar integration that lets AI agents check availability and book appointments on a customer's calendar. When enabled, the integration accesses your Google Calendar data through the following scopes:

• calendar.events — to create calendar events for booked appointments.
• calendar.events.freebusy — to check available time slots before offering them to callers.

Google Calendar data is used solely to provide the appointment booking functionality. It is not stored beyond what is needed to complete the booking, is not shared with any third party, and is never used to train, improve, or build any machine learning or AI model.

6. Google Workspace API — Limited Use disclosure

BaatCRM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically: raw, aggregated, or de-identified data obtained from Google Workspace APIs is never used, transferred, or sold to create, train, or improve generalised machine learning or artificial intelligence models. Google user data is processed only to provide and improve the BaatCRM service for the individual user who authorised access.

7. AI service providers

BaatCRM uses Google Gemini (via the Gemini API, pay-per-use tier) as its language model for generating conversational responses during calls. Call transcripts and calendar data are sent to Gemini only in real time to produce a response; they are not retained by Google for model training. Google's Gemini API paid tier operates under a data-use policy that excludes customer prompts and responses from model training.

No Google Workspace user data (calendar events, free/busy information) is transferred to any AI provider for the purpose of training models.

8. Sharing

We share data only with the service providers needed to run the platform — telephony carriers, speech and language model providers, cloud hosting, and messaging providers for WhatsApp and email. They may process data only for the purpose of delivering the service to us. We do not sell personal data.

9. Retention

Demo enquiry details are kept for as long as needed to follow up on your enquiry and to meet our legal and accounting obligations. Customer call data is retained according to the retention period configured on the account.

10. Your rights

You can ask us to access, correct, or delete your personal data, or to stop contacting you. Write to [email protected] and we will respond within a reasonable period.

11. Security

Data is encrypted in transit. Access to production systems is restricted to authorised personnel. Each customer's data is isolated in its own tenant.

12. Changes

If we change this policy we will update the date at the top of this page.

13. Contact

Questions about this policy: [email protected].